Crossbeam August Partner Newsletter
Date: 02 de August 2010
Mike Ruffolo's Message
At Crossbeam we believe that giving our partners superior client services offerings to sell leads to earning a trusted relationship with our partners as well as our customers. We earn trust and loyalty from partners as well as customers by delivering superior technical support, education and consulting service offerings. Constantly refining and developing our Client Services to deliver a better customer experience is a top priority at Crossbeam. That is why I am particularly pleased to announce our new Client Services programs. Premium Direct Plus support is our newest technical support offering and is available now. A newly designed Educational Services program to educate both partners and customers has begun phasing in online courses, as well as virtual lab sessions, and will continue to be rolled out between now and the end of 2010.
New - Premium Direct Support
Crossbeam Client Services is pleased to announce our new Premium Direct Plus Support offering currently on the Crossbeam July price book. This new service adds a number of features including a Dedicated Support Engineer and Service Account Manager, together with bundled Professional Services. All designed to significantly reduce the number of problems, cases and time-to-resolution through proactive support.
Be sure to ask your Channel/Country Manager about offering Premium Direct Plus to your Crossbeam customers.
Click here to view the updated Technical Support page on our website
Click here to download the new Crossbeam Technical Support Data Sheet
